Privacy Policy

We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect and process your information when you use our online services, including but not limited to our website, mobile app, or other digital platforms.

Collection of Personal Data

When you sign up for an account on our platform, we may ask for some basic contact details such as name, email address, phone number, date of birth and physical address. We collect this information to verify your identity, prevent fraudulent activity and ensure that you are eligible to play in Canada.

During the registration process, we also use IP Address tracking technology to help us determine where our players originate from. However, we do not store or retain any IP addresses longer than necessary for these purposes.

Cookies and Data Storage

Like many websites, we collect information about your interactions with our platform through the use of "cookies." These small text files allow us to personalize your experience and keep track of basic preferences such as language choice. We also use cookies to help with user authentication and ensure that all online transactions are secure.

We do not retain any sensitive data in these cookie files, nor will we share it with third parties for marketing purposes. Most web browsers accept cookies by default but can be set up to reject them if needed.

Data Sharing

There may be times when we need to share your information with external partners or service providers who work on our behalf, such as:

Third-party game developers and suppliers of gaming content.
Partners who help us verify player identities and prevent fraudulent activity.
Companies responsible for payment processing (though we do not store this sensitive data).
Regulators and auditors to ensure compliance with laws and regulations in Canada.

In each case, the shared information is strictly limited to what's necessary for these purposes. We also contractually require our partners to keep your personal data confidential.

Data Protection Practices

We're committed to following best practices in data protection, including:

Encryption: When sending or receiving sensitive data (such as login credentials), we use industry-standard encryption methods.
Secure Servers: All of our online applications and databases are hosted on secure servers with multiple layers of security control access.
Regular software updates: We maintain an up-to-date software framework to protect against known vulnerabilities.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with regulations in Canada or until such time as you choose to delete it (subject always to retention requirements).

Deletion and Requesting Data Access

You have the right at all times to request deletion of any stored account information. We will handle these requests within 7-10 business days.

If for any reason we need to access your data beyond what's necessary, this must first be approved by our Head Office team. Once you're done using our platform and want us not keep hold onto some pieces of personal details, email customer service about the removal request with clear identification in order that we can locate user profile securely.

Right to Access

You have a right at any time to see what information has been stored relating your registration, on the condition there is no compelling reason against revealing it (to protect security for example).

How We Protect Your Data

We've implemented various measures to secure both online platforms as well as the processing environment in place.

Multi-factor Authentication
Network Intrusion Detection Systems.
Regular scans & updating systems

Account Information Changes

If any of your personal details change, please update these through our online services by logging into your account or contact customer service so that we can make the necessary adjustments on behalf.

Security and Confidentiality of Data

We maintain a secure system for storing all data including account information. Access to stored user profiles is limited at company level only with specific permissions assigned depending on task duties within employee ranks - hence safeguarding confidentiality while operating both sides effectively online/offline platforms alike.

Compliance Statement

Our service operates in accordance to relevant laws applicable such as Canada privacy legislation, Anti-Money Laundering Regulations etc..